Customer Service

The GlobalMed Logistix Customer Service Team understands and realizes the importance of solving issues quickly and accurately. Each customer organization we represent is assigned a GMLx Customer Service Agent enabling the CSA to become familiar with the client’s product lines, services, and core business goals. Therefore, whenever a customer contacts GMLx, they will communicate with the same person they are accustomed to, allowing the agent to efficiently handle a variety of inquiries. Our agents are highly experienced in the healthcare industry and are well versed at handling order entry, case replenishments, placing shipments and collecting purchase orders.

Service Offerings

  • Focused Customer Service Rep
  • Maintaining Customer Accounts
  • Obtaining and Processing Purchase Orders
  • Invoicing
  • Generating Replenishment Orders
  • Managing Inventory Credit/Debits
  • Monitoring Customer Specific SOPs